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Our Commitment to You

At Estaa Gems Private Limited, we are dedicated to providing you with high-quality jewelry and exceptional customer service. We want you to be completely satisfied with your purchase, and we've designed our refund and return policy to ensure your confidence in shopping with us.


Should you wish to exchange your jewelry for another item of equal or greater value, our team is here to assist you. Please contact our customer support team to arrange for an exchange. The same conditions for returns apply to exchanges.

Customized and Personalized Jewelry

Please note that personalized or customized jewelry, including engraved pieces, cannot be returned or refunded unless there is a manufacturing defect or an error on our part. In such instances, we will promptly replace the item at no additional cost.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our dedicated customer support team at [Customer Support Email] or [Customer Support Phone Number] to request authorization for a return or exchange.

  2. Provide your order details, including the order number, and describe the reason for the return or exchange.

  3. Our team will guide you through the process and provide you with the necessary instructions and a return/exchange authorization.

Please contact us on +919867437164 for any returns or exchange related issues in case the order you received is wrong or defective in any way. 

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